Management of Call Centre for Inquiries
Management of Call Centre for Inquiries, Emergencies and Complaints and providing timely information / action to general public / LEAs
CPLC has developed state of the art 24/7 call center which has the capacity to accommodate Up to 60 agents and is fully equipped with dedicated lines with recording facility. This call center is extensively used not only for emergency calls but also for providing Data for Verification of Vehicles, Mobile Phones and Persons.
By virtue of its reliability and efficiencies more than 6,000 calls per day are entertained through this call center which makes a total of 180,000 calls per month or 2,160,000 calls per annum.